Since the 12 true tone repair solution was released, we have noticed that some users encounter screen display problem after using "true tone repair solution". We sincerely apologize for this, after deep analysis by the technical team, it was discovered that:
The problem may be caused by the following two reasons:
1. Abrasion of socket may lead to poor contact, affecting the normal display of the screen
2. The F1, F2, and F3 fuse resistors on the adaptor may out of work under high current, which in return will lead to screen burn-in.
For users who encounter the problem that the screen goes black or green, we put forward the following repair suggestions
1. You can choose to mail the product back to our repair solution manufacturer, but please note that the success rate of repair may be low, it is about 10%
2. Repair by pressing the display screen and touch screen together with a special tool, replace the display drive IC on the FPC
We deeply understand the inconvenience caused by this issue has troubled you, and promise to continue to provide technical support, find the best solution with you together, At the same time, we are constantly working hard to improve our products to provide more stable and reliable services!
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